Spiekbriefje IT management

Inhoud

  1. PMI area’s
  2. 5S (Kaizen)
  3. COBIT
    1. 5 principes
    2. 7 enablers
    3. 5 process area’s
      1. Evaluate, direct and monitor
      2. Align, plan and organise
      3. Build, acquire and implement
      4. Deliver, service and support
      5. Monitor, evaluate and assess

PMI area’s

Basis voor goed projectbeheer.

  1. Beheer scope.
  2. Kwaliteit.
  3. Team management.
  4. Kosten beheersen.
  5. Timing.
  6. Communicatie.
  7. Aanschaffen.
  8. Risicobeheersing.
  9. Integratie van 1 t.e.m. 8.

5S (Kaizen)

Focus op het elimineren van waste.

  1. Seiri (sorteren)

    • Is het nodig?

  2. Seiton (ordenen)

    • Alles heeft een plaats.

  3. Seiso (opruimen)

    • Alles staat netjes op zijn plaats.

  4. Seiketsu (standardiseren)

    • Processen zorgen dat wat nodig is netjes op de juiste plaats staat.

  5. Shitsuke (discipline)

    • Processen worden strikt gevolgd.

COBIT

5 principes

  1. Noden van stakeholders vervullen.
  2. Het volledige bedrijf van A tot Z.
  3. Één geïntegreerd framework.
  4. Een holistische aanpak.
  5. Governance is gescheiden van management.

7 enablers

  1. Principes, standaarden en frameworks.
  2. Processen.
  3. Organisatiestructuren.
  4. Organisatiecultuur.
  5. Informatie.
  6. Services, infrastructuur en applicaties.
  7. Mensen, vaardigheden en kennis.

5 process area’s

Evaluate, direct and monitor

EDM (Governance).

  1. Ensure governance framework setting and maintenance.
  2. Ensure benefits delivery.
  3. Ensure risk optimisation.
  4. Esnure resource optimisation.
  5. Ensure stakeholder transparency.

Align, plan and organise

PBRM (Management).

  1. Manage IT management framework.
  2. Manage strategy.
  3. Manage enterprise architecture.
  4. Manage innovation.
  5. Manage portfolio.
  6. Manage budget and costs.
  7. Manage human resources.
  8. Manage relationships.
  9. Manage service agreements.
  10. Mange suppliers.
  11. Manage quality.
  12. Manage risk.
  13. Manage security.

Build, acquire and implement

PBRM (Management).

  1. Manage programmes and projects.
  2. Manage requirements definition.
  3. Manage solutions identification and build.
  4. Manage availability and capacity.
  5. Manage organisational change enablement.
  6. Manage changes.
  7. Manage change acceptance and transitioning.
  8. Manage knowledge.
  9. Manage assets.
  10. Manage configuration.

Deliver, service and support

PBRM (Management).

  1. Manage operations.
  2. Manage service requests and incidents.
  3. Manage problems.
  4. Manage continuity.
  5. Manage security services.
  6. Manage business process controls.

Monitor, evaluate and assess

PBRM (Management).

  1. Monitor, evaluate and assess performance and conformance.
  2. Monitor, evaluate and assess the system of internal control.
  3. Monitor, evaluate and assess compliance with external requirements.